Set up direct debit

How to set up a Direct Debit

It’s free and easy to set up a Direct Debit.

Call us on 01225 715 715 and select ‘option 2’. We can then set you up over the phone in just a few minutes.

Alternatively download our Direct Debit form, complete it and post back to us at our main office address.

Direct debit form

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Benefits of paying by Direct Debit

Easy to sign up

Just download our form or call us directly. It takes just a few minutes to set up.

Flexible

You can choose to pay weekly, fortnightly, every four weeks or monthly (choose any day up to the 28th).

Automatic

You don’t have to remember to pay your rent every month, relax its all taken care of!

If the amount of rent you pay changes at any point we will notify you in writing before any changes are made to your direct debit.

You also have the protection of the Direct Debit guarantee which ensures that you can claim back any payments on the same day.

Safe

Direct Debit is a secure system and is monitored by your bank or building society

Guaranteed

If an error is made with your payment, by us or your bank or building society, the Direct Debit Guarantee means that you are entitled to a full and immediate refund.

How do I change my payment date?

Call us on 01225 715 715 and we will be able to make this change for you.

When will my first payment come out of my account?

We will write to you to let you know when your first payment will be taken.

Will my payment be secure?

Absolutely. This is one of the safest ways you can pay your rent. Also with the Direct Debit guarantee, you are entitled to a same day refund if you feel a payment has been taken in error.