Meet Wendy, one of our customer support advisers

Ahead of National Careers Week 2024, we met with one of our customer support advisers, Wendy. She talked to us about her role as a customer support adviser and her experience working at Selwood Housing.


“It’s been nearly 10 years since I started working for Selwood Housing. I started working for Silcoa, which used to be our separate repairs and maintenance company. This involved taking calls and booking repair jobs for customers. I then joined Selwood Housing’s customer support team in 2015, supporting customers with their queries and helping them with any issues.

As a customer support adviser, my role is to be the first point of contact for all our customers, whether that’s over the phone, email or face-to-face. There is no such thing as a typical day. We can get asked anything and everything to do with someone’s home! I love being able to help people and having that personal contact. I also love that no two days are the same! Selwood Housing is one big team and I love that we all work together to help our customers. 

If you have never worked in housing before, the customer support team is a great place to start. As part of your role, you get to learn a bit about every area in housing. Many of our staff started in customer support, then progressed in their career and joined other areas of the business. Customer support is a great stepping stone in developing your career. If you love talking to and helping people, our team is definitely the place to start! 

Joining Selwood Housing 10 years ago was a very positive move for me. It’s been such a great organisation to work for, giving me plenty of opportunities to develop in my role but also giving me a much better work/life balance compared to previous jobs. I would certainly recommend to others that Selwood Housing is a great place to work!”


If you want to find out more about careers at Selwood Housing and to view our current vacancies, visit our careers webpages.

Selwood Housing
Bryer Ash Business Park
Bradford Road
Trowbridge
BA14 8RT