Trowbridge
RoleCustomer support adviser
DepartmentCustomer support
LocationTrowbridge
Salary£25,000
Deadline Date09 August 2024
Full time (37 hours)
Flexible working opportunities
£25,000
Trowbridge and surrounding areas
Closing date: 9 August 2024
Interview date: 16 August 2024
Who we are
Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North-East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham.
The role
Our customer support team is an integral part of Selwood Housing. They are the first point of contact for our residents, dealing with all manner of enquiries, providing information and advice, and aiming for a first time fix whenever possible.
Our close-knit team take pride in delivering an excellent standard of customer service, acting as the link to various departments across Selwood, enabling them to provide effective and timely social housing services.
If you have worked in a customer facing position and are looking for a flexible and rewarding role, this is a great opportunity. We have also seen many of our Advisers move into other areas of the business, so this role offers excellent potential for career progression.
On a typical day you might:
What we need
For this role you'll need to have the following skills and experience;
What we offer
Our main benefits include;
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access and equipment you feel you may need throughout the interview process, and during your employment with us.
We're keen to build a supportive and rewarding environment, free from discrimination, that works for everyone.
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.
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