Customer liaison officer

Job Summary:

Customer Liaison Officer

Full time (40 hours)

£29,500

Trowbridge, Melksham and surrounding areas

Closing date: 21 March 2025

Who we are

Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North-East Somerset. We employ over 300 staff from our offices in Trowbridge and Melksham.

The role

We're building a brand-new team dedicated to transforming our tenant’s homes and we're looking for a dynamic Customer Liaison Officer to be the trusted face of that project.

We have big plans for the coming months, aiming to install 150 new bathrooms this year, with another 300 in the works next year, as the team grows. As our Customer Liaison Officer, you'll be the friendly face and helpful voice for our customers throughout their entire journey. From initial consultations and design choices, to post-installation support and advice, you'll be their first point of contact and close collaborator.

You’ll get to build relationships, visiting our customers in their homes, ensuring their experience is smooth and stress-free. When not on-site, you’ll work closely with our delivery team and contractors to coordinate schedules, manage feedback, and ensure every detail is handled with care.

Is communication is your thing? Are you great at bringing order to complex situations? Do you want to have a meaningful impact on people’s lives? If yes, we’d love to hear from you!

What we are looking for

We encourage people from all backgrounds to apply. However, ideally you will have some of the following:

• Experience in a customer facing role and able to deal with conflict and complex situations
• Highly organised, with the ability to manage your own time and that of others
• Excellent verbal and written communication skills
• Proficiency with the MS Office suite
• A valid UK driving license and access to your own vehicle

Existing knowledge of social housing would be a bonus but is not required, and extensive training will be provided.

What we offer

Our benefits include;

• 27 holiday, plus bank holidays
• 2 paid gifted days; one for your birthday and one over Christmas
• Buy/sell up to 1 week’s holiday
• Life assurance
• Flexible working opportunities
• Competitive pension (you pay 4%, we pay 9%)
• Cycle to work scheme

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access and equipment you feel you may need throughout the interview process, and during your employment with us.

We’re keen to build a supportive and rewarding environment, free from discrimination, that works for everyone.