Together with Tenants charter

What is the Together with Tenants charter?

Selwood Housing has adopted the National Housing Federations Together with Tenants charter. This is a national initiative and commitment by Selwood Housing to reinforce and strengthen the relationship we have with our customers.

Why did we adopt the Together with Tenants?

Customer engagement has been at the heart of everything Selwood Housing, and our predecessor WWHS, have done. The charter strongly reflects our existing work and involvement strategy and we believe this will strengthen and reinforce our work with customers.

What’s changed?

Although we had already adapted to this strategy, one of the key differences is our scrutiny team now reviews and reports on our progress quarterly. Our scrutiny team are independently minded customers who are already reviewing our services and actively making recommendations for improvements. To find out more about the work they do, visit our scrutiny team page.

As this is a national initiative that spreads across other housing associations, we believe we can continuously learn from how they involve their customers to provide a better service.

What are the six commitments?

Relationships

Housing associations will treat all residents with respect in all of their interactions. Relationships between residents and housing associations will be based on openness, honesty and transparency.

Communication

Residents will receive clear, accessible and timely information from their housing association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.

Voice and influence

Housing associations will seek and value the views of residents, and will use this information to inform decisions. Every individual resident will feel listened to by their housing association on the issues that matter to them and can speak without fear.

Accountability

Collectively, residents will work in partnership with their housing association to independently scrutinise and hold their housing association to account for the decisions that affect the quality of their homes and services.

Quality

Residents can expect their homes to be of good quality, well maintained, safe and well managed.

When things go wrong

Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.

Together with Tenants action plan

Together with Tenants action plan 2024 – 2025 Q2
Download(290.36 KB)

Our progress

As part of the Together with Tenants charter, we have published our involvement and communities strategy 2022-25:

Involvement and Communities Strategy 2022-25
Download(227.63 KB)

We will also monitor our progress against the charter action plan and include this in the scrutiny team’s annual report which you can find on the scrutiny team page.

Can’t find what you’re looking for?

Get in touch and we’ll be happy to answer any questions you may have.

Contact