Five customers joined us at a focus group to better understand tenancy fraud and how it impacts housing associations and the people who are in most need.
Following a presentation, we asked for their feedback, opinions, and suggestions to enable us to review and revise our current tenancy fraud policy.
| You said | We did |
|---|---|
| You were not aware that tenancy fraud is an issue. Communities have become less familiar. Tenancy fraud is not always visible. | We will discuss options with our marketing and communications team to raise awareness of tenancy fraud. |
| Reluctance to report for fear of repercussions. Would be willing to report low scale fraud, i.e. not dangerous criminal activity. | We will advise that all reports of tenancy fraud are treated confidentially. This has been referred to our marketing and communications team for website review. |
| More information on types of tenancy fraud would be helpful. A list of FAQs would be useful. | A FAQ sheet will be compiled and added to the website page. Agreed |
| There should be a link to the Policy both in the FAQs and on the introduction to the Reporting Form | We have asked for a link to the policy to be set up on the main web page. To be approved and updated |
| Use plain English to explain terms used when referring to tenancy fraud e.g. succession, right to remain, counter-tenancy approach. | Clear explanations will be included in the policy. Agreed |
| The policy needs a clearer explanation around the cost implication to Selwood Housing. | Clear details will be included in the policy. Agreed |
| Tenancy fraud is not easy to find on the website as the page has a different title. There needs to be consistency with the policy and website. | The website title will be changed to Tenancy Fraud in October 2024. Agreed |
| I understand Procedure is an entirely separate thing but perhaps a brief outline somewhere as to how Selwood will go forward with a report? | A brief explanation will be included in the updated policy. Agreed |
| The use of a powerful image on the website page would give a strong message. The image used in the presentation was very powerful. | The image used in the presentation has been added to the current website page. The marketing and communications team will review the main image in October 2024. Agreed |
Revised tenancy fraud policy to follow.
We’re proud to say that in the last financial year, we distributed £22,835 to help our communities through our Stronger Communities Fund. 15 local projects were supported and included community gardens, local skate parks, youth centres and nurseries.
Take a look at what we have previously funded on our website, and help us spread the word – the current application window closes in 7 days time. ecs.page.link/BFFto
3 CommentsComment on Facebook
We are extremely grateful for your amazing support to our community baby and toddler group! Xx
Pity you didn't help.your tenants
Same old dribble from Selwood Housing here. What they don't understand is the amount of time we have all reached out for something and they don't listen.
Tuesday is the deadline for customers to contribute to our 2024 Customer conversation. We use the results of these three-yearly surveys to create effective and appropriate involvement opportunities for our customers. We will also share them with the rest of the organisation so that all of our services can continue to be developed with the customer in mind. We had a great response to our last all-customer survey. You can see the results and what we did with them here: ecs.page.link/Fxivi
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World Menopause Day is celebrated every year on 18th October. It was founded by the International Menopause Society which brings together the world’s leading experts on menopause and midlife women’s health to improve the experience of women globally. The theme for World Menopause Day 2024 is Menopause Hormone Therapy (commonly known in the UK as HRT) - head to their website where you can find lots of information on the topic.
1 CommentComment on Facebook
I don't think us men quite get what a physically, mentally challenging time this can be for a woman, watching my wife go though this is horrible, so I can't even imagine what it's like for her. Great to see your brining this awareness out there. Xxxx
