Scrutiny team review – Voids

Review of voids

Following the ‘end of tenancy’ review, the scrutiny team felt there was a need to review how we manage empty properties. These are commonly referred to as voids.

This review focused on turnaround time, lettable standards and customer satisfaction.

The reporting from this 2018-19 review can be found below.

Outstanding action

“The team recommends that on a trial basis, Selwood provides room layout/floor plans to prospective tenants in an attempt to avoid refusals and improve acceptance.”

The above action is planned to be looked at during 2023/2024 as part of our digital transformation project, Horizon.