Scrutiny team review – Beginning of a tenancy

Review of beginning of a tenancy

We know that the process of beginning a tenancy is very important to get right for a number of reasons, such as giving clear, instructions, ensuring the right support is available to our new customers and a good level of safety is available to our staff. All recommendations in this report were adopted and some are already being put into place.

Outstanding actions

That a floor plan is made available on request.

The above action is planned to be looked at during 2023/2024 as part of our digital transformation project, Horizon.