Our scrutiny team

About the scrutiny team

Our scrutiny team is an independent group of customers that ensures our services are effective and that the way we work considers our customers’ perspectives.

This is part of something called co-regulation which means that as a landlord we must support tenants to shape and scrutinise our service delivery and hold us to account.

The team have completed many reviews, that have led to recommendations for our board and leadership team, resulting in service improvements.

Meet the team

Sandie Smith, scrutiny team member

Originally from Durban in South Africa, the United Kingdom has been my home for almost 35 years. I have 2 grown up children and 4 grandchildren of which the youngest are 18 month old twin boys that definitely keep me on my toes!

Over the years I have enjoyed completing various courses and a variety of jobs. I love designing and making clothes something I would like to spend more time on. Crafting for me is a fantastic way to relax.

I moved into my Selwood home in Bradford on Avon on 25 October 2022, I’m very much enjoying being part of the scrutiny team and looking forward to contributing in due course.

Roy Derrick, scrutiny team member

Somerset born, I have spent time moving around the country with the Ministry of Defence, finally moving to Chippenham when posted to Corsham. Since late 2020 I have been living in Trowbridge, after becoming a Selwood Housing tenant.

Before retiring to look after my wife, I spent over 40 years working with the Ministry of Defence in Information & Communications Technology. From being a Mainframe (a type of computer dinosaur) operator, a Programmer, and then into Project Management.

I enjoy picking up new skills and utilising old ones, and I think this stands me in good stead as a new member of Selwood Housing’s scrutiny team.

Asma Bakali-Laughton, scrutiny team member

I have lived in Trowbridge for most of my life. I have left in the past but like a boomerang, I always return as it’s home for me. I have been a Selwood Housing customer since May 2011.

I joined the Scrutiny Team in May 2024 after reading the customer update, which I receive monthly via e-mail. It informs customers of recent updates within Selwood Housing and I personally find it very informative. Any customer can sign up, and there is often the opportunity to have your say through various platforms. I wanted to be a small part of that and contribute. So, here I am!

Being a scrutiny team member works around my job and it gives me a better understanding of what my Landlord is doing for me and others.

Clive Mitchell, scrutiny team member

My roots are in Bristol where I was born, then moved around a bit, but now settled in Westbury. I have at least 16 years of being involved with housing organisations from ground roots tenants associations, right through to board level. Now I find myself in a team again, called the scrutiny team.

Stuart Booth-Roderick, scrutiny team member

Having spent many years working and living in London, I was made redundant from my job within the government and decided at this point to move back to Wiltshire and to the family home.

Sadly, not long after moving home I became repeatedly unwell and ultimately paralysed due to a rare condition.

I moved into a Selwood Housing home in July 2022 and have been amazed at their level of service and the way that they deal with the customers.

I read an email one day in hospital about the scrutiny team and having done some scrutiny in previous jobs I joined the team in May 2023.

Scrutiny service reviews

Read more about scrutiny service reviews that have been completed and the scrutiny team’s recommendations for improving our services for each.

Scrutiny service reviews

If would would like to read previous annual reports and meeting notes, please contact makeadifference@selwoodhousing.com.

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Get in touch and we’ll be happy to answer any questions you may have.

Selwood Housing
Bryer Ash Business Park
Bradford Road
Trowbridge
BA14 8RT