Involvement opportunities

Have your say

Getting involved at Selwood Housing means our customers can influence services and make a real difference. It’s important our customers share their thoughts, opinions and ideas as this leads to better decision making, improved services and increased satisfaction.

Throughout the year, we have lots of different opportunities for our customers to get involved and we often offer rewards in return. You don’t need any previous experience and we have lots of ways for you to get involved, depending on how much time you can spare.

Please note that all our projects/opportunities are subject to change and may not be open to all customers. Please read the description carefully before registering your interest.

Customer involvement and communities strategy review

As customers who subscribe to this newsletter, over the last 18 months you have helped influence a range of new policies and services at Selwood Housing. Our team now needs to renew our own three-year strategy that covers how we continue to involve you in that decision-making process. We need to consider external changes, such as the increasing government regulation and assessment to ensure housing associations consider customers’ voice.  And we need to look at how we best provide those opportunities for you to feedback to us. Importantly we need to look at ways of hearing from different voices. We also need to consider our community role.

We would like to invite you to join our focus group to review our involvement and communities strategy. We need your help to ensure our key strategic challenge is clear and brings our customer voices and views into our service design through inclusive, efficient, and effective methods whilst flexibly responding to the needs of the business.

We have two sessions available.

If you would like to join us in-person:

Date: Tuesday 8 April 2025
Time: 2pm – 3.30pm
Venue: Selwood Housing Office, Bryer Ash Business Park, Trowbridge, BA14 8RT

For those who prefer an evening and are able to join online:

Date: Thursday 10 April 2025
Time: 6pm – 7.30pm
Venue: Online, via Microsoft Teams

If you would like to join this focus group, please complete the sign-up form by clicking the button below and enter ‘Involvement in-person’ or ‘Involvement online’ in the involvement project section.

We always thank you for your time with a gift, such as a shopping voucher or other small incentive.

Sign up today

Asset management strategy: response repairs

As part of our updated asset management strategy, we are revisiting our repairs offer and would like to hear about how you’ve experienced the service.

We would like to invite you to join our focus group to share your thoughts on how we set timescales and targets and how we best communicate this to our customers.

We have two sessions available for this review;

Date: Wednesday 7 May 2025
Time: 6pm – 7pm
Venue: Selwood Housing Office, Bryer Ash Business Park, Trowbridge, BA14 8RT

Date: Friday 9 May 2025
Time: 10am – 11:30am
Venue: Selwood Housing Office, Bryer Ash Business Park, Trowbridge, BA14 8RT

Please complete the sign-up form by clicking the button below and enter ‘Asset Management 7 May’ or ‘Asset Management 9 May‘ in the involvement project section.

We always thank you for your time with a gift, such as a shopping voucher or other small incentive.

Sign up today

Neighbourhood management strategy

This strategy sets out our overall management approach which ensures:

• We look after our neighbourhoods, so they are safe and enjoyable places to live in.
• Neighbourhoods stay sustainable because we have effective letting strategies, which let homes quickly to the right customers in need.
• We support people to remain in their homes through good tenancy management and income recovery and arrears management.
• We deliver a priority neighbourhoods programme across our communities to consider locality projects, events and initiatives.
• We work closely with partners and stakeholders at the neighbourhood level.
• We listen to customer feedback through transactional surveys and tenant satisfaction measures (TSM).

We would like to invite you to join our focus group to share your thoughts on how we set this approach and deliver related activity over the next three years.

Date: Monday 12 May 2025
Time: 10am – 11:30am
Venue: Selwood Housing Office, Bryer Ash Business Park, Trowbridge, BA14 8RT

Please complete the sign-up form by clicking the button below and enter ‘Neighbourhoods‘ in the involvement project section.

We always thank you for your time with a gift, such as a shopping voucher or other small incentive.

Sign up today