If you have any questions about this consultation, or to find out about ways to get involved, contact our involvement team.
Email: makeadifference@selwoodhousing.com
Tel: 01225 715632
Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services.
Customers will be sent a link to the online survey on Tuesday 1 October. Anyone who does not have a valid email address or has previously unsubscribed from our updates will receive a printed copy in the post. The survey will be open for three weeks until Tuesday 22 October.
Our survey asks about customers' perceptions of Selwood Housing and their priorities for us. Questions cover your home, neighbourhood, communication, opportunities to get involved and complaints. For 2024 we are also asking you to share personal information such as age, gender, ethnic origin and religion. This is because the Housing Ombudsman would like all housing providers to get to know their customers better, to ensure they are treated with fairness and respect and services are appropriate. These questions are voluntary.
We will use the results to create effective and appropriate involvement opportunities for our customers. We will also share them with the rest of the organisation so that all Selwood Housing services can continue to be developed with the customer in mind.
We had a great response to our last all-customer survey. You can see the results and what we did with them by clicking on the button below.
If you have any questions about this consultation, or to find out about ways to get involved, contact our involvement team.
Email: makeadifference@selwoodhousing.com
Tel: 01225 715632
If you can't find what you're looking for please contact us at info@selwoodhousing.com