Thank you to all customers who have taken part, we value your input and views on how we run our services. Find out more about what our customers have helped with below.
October 2024
Selwood Housing recognises that customers may occasionally wish to alter the property they live in, whether due to a change in circumstances or simply to enhance their home.
Our policy sets out the assessment and approval process we use and explains what responsibilities you have as a customer and ours as your landlord.
Nine customers joined our focus group to better understand our alterations policy and provide valuable feedback, opinions and suggestions.
More details to follow.
September 2024
New safety regulations mean we need to share the outcomes of fire risk assessments with our customers in flats and sheltered accommodation.
We invited five customers to join us for a focus group, where they provided valuable suggestions for our customer friendly version of the risk assessment, ensuring the information delivered is clear and understandable.
More details to follow.
September 2024
Our purpose as a housing association is to provide affordable homes to meet local housing need. Our challenge is to ensure we maximise the number of homes we build while retaining our flexibility to deal with new and future regulations regarding quality, safety and carbon reduction.
We held a digital focus group where our customers could share their views on our development strategy to help us ensure our aims and principles meet local housing needs.
September 2024
The fraudulent use of social housing is a waste of an important resource and prevents us from offering accommodation to those in most need.
Five customers joined us at a focus group to better understand tenancy fraud and how it impacts housing associations and the people who are in most need.
Following a presentation, we asked for their feedback, opinions and suggestions to enable us to review and revise our current tenancy fraud policy.
July 2024
At Selwood Housing, we are committed to maintaining high standards and continually improving our homes. We recognise that the condition of our properties impacts costs, the environment, and resident safety. That's why we undertake a proactive and systematic approach to fencing management.
Eight customers took part in a focus group to provide their valuable feedback and recommendations for our fencing and boundary management policy.
To complete the review, all customers who receive the monthly Make a Difference newsletter will be invited to complete a short survey to ensure we have a wider representation of customer views.
June 2024
We recently contacted customers who had moved into new build properties within the last twelve months. It's important to us that we understand the customer experience, what works well and where there are areas that could be improved.
Thank you to all customers that completed our survey. It is good to know that most customers were happy with their new homes and found the home user guide and information useful.
June 2024
Completed in May 2023, the Platinum Court development in Studley Green, Trowbridge is a mix of affordable rented and shared ownership homes with EPC 'A' rating, making them more affordable for the residents to heat along with a lower carbon footprint.
It was the first development where Selwood Housing have been able to influence the design of the development and we were interested to hear what customer's thought one year on.
May 2024
Domestic abuse can happen in any relationship within the home and family. At Selwood Housing, we make every effort to support customers who are experiencing domestic abuse. Our policy sets out our approach to dealing with domestic abuse and applies to all our customers and members of their household.
Seven customers took part in an online review to provide their valuable feedback and recommendations for our domestic abuse policy. They reviewed sections of the current policy and were asked to provide feedback on Selwood Housing's procedures for clear and understandable explanations.
March 2024
On rare occasions, we face complex situations where a customer’s behaviour towards Selwood Housing becomes difficult to deal with. As recommended by the Housing Ombudsman, we are creating a new policy to guide us and our customers in handling such situations.
The customer complaints forum and six customers who took part in our focus group reviewed the content for the policy and shared valuable feedback and recommendations.
All customers who are subscribed to the monthly Make a Difference newsletter have been invited to answer a few questions to complete the review.
February 2024
Five customers took part in an online review to provide their valuable feedback and recommendations for our tree policy.
They received a copy of the current policy and were asked to review Selwood Housing's procedures for clear and understandable explanations around the maintenance of trees located in gardens.
To complete the review, all customers who receive the monthly Make a Difference newsletter were asked to complete a short survey to ensure we have a wider representation of customer views.
September 2023
We invited seven customers to a focus group to provide valuable feedback and share their recommendations on how we communicate the process when reporting a repair.
We invited five customers to review Selwood Housing's customer equality, diversity and inclusion policy.
Five sections of the policy were selected, and our customers provided feedback and recommendations on clarity, simplicity and inclusivity.
We invited six customers to review our lettings policy and to comment on themes that had been presented to us over the previous 18 months: domestic abuse, direct lets and non-traditional households.
We invited five customers to take part in our pets and animals review.
Our customers were asked to examine our policy and guidance and then join us in focus groups to discuss how we might improve things.