If you need a repair in your shared ownership home, you must arrange for it to be fixed and then claim the cost back from Selwood Housing. You can claim up to £500 per year for eligible repairs, plus any unspent allowance carried over.
Right to Repair
Making a claim
Steps to follow
1. Report the repair to us
Before reporting your repair, check if it is covered by the building warranty or other guarantee. If it is, check the warranty documents to find out how to claim for the repairs. If it isn’t covered, report your repair to us on 01225 715 715 or at info@selwoodhousing.com. We’ll check if it’s an eligible repair and confirm your available allowance. Please supply photos of the issue at this stage.
2. Arrange for the repair to be completed
If it is an eligible repair, use a Trustmark-approved tradesperson to carry out the work. Remember to get a receipt and their license number. For electrical or gas work, you must use a NICEIC or Gas Safe-approved professional.
3. Claim back the cost
One the repair has been completed, submit a claim form within 28 days. You must provide a VAT receipt, before and after photos, the license number of the registered tradesperson and any gas/electrical certification.
4. Wait for the outcome of your claim
We will assess your claim and let you know the outcome within seven days. We may need to inspect the completed repair, in which case it may take longer than seven days to confirm if your claim has been successful.
5. Receive a refund
Successful claims will be refunded within 21 days using the bank details on your claim form.
Right to Repair claim form
What can I claim for?
Below is a list of the types of repairs that you can and cannot claim for under the Right to Repair scheme. This is not an exhaustive list but is designed to give you an idea of what you can claim for.
Bathroom
| Repairs you can claim for: | Repairs you cannot claim for: |
| Toilet that will not flush | Replacing plugs and chains for baths and sinks |
| Cracked or leaking toilet | Clearing any blockages, unless caused by a fault |
| Leaking or damaged bath or sink | Bath panels |
| Taps not working or leaking (other than washer replacements) | Repair or replacement of the toilet seat |
| Showers in situ when you purchased your home | De-scaling and/or replacing shower heads, shower head holders, height adjusters and hoses |
| Shaver point sockets and light fittings | Replacing washers on taps |
| Extractor fans and pull chords | Shaving light starter motors and bulbs |
| Pop up waste plugs |
Kitchen
| Repairs you can claim for: | Repairs you cannot claim for: |
| Leaking or damaged sink | Repairing leaks and installing connections and hoses to washing machines and dishwashers |
| Leaking or damaged hot & cold water supply pipes | Replacing washers on taps |
| Taps not working or leaking (other than washer replacements) | Waste pipe blockages |
| Extractor fan and pull chord repair or replacement | Replacing sink plugs and chains |
| Cooker ventilation hood repairs |
Electrics
| Repairs you can claim for: | Repairs you cannot claim for: |
| Electrical sockets and isolator switches repair or replacement | Replacing light bulbs and fluorescent light tubes and starters (except lighting with closed covers) |
| Electrical wiring repair or replacement | Replacing smoke alarm batteries and fuses |
| Light fittings and switches repair or replacement | Resetting electrical trip switches if light or plug sockets have been tripped |
| Hard wired smoke alarms and carbon monoxide alarms fitted by Citizen | TV Aerials |
| Light bulb replacement where the light fitting was fitted by us with closed covers in kitchens and bathrooms that you cannot open | Battery operated doorbells, smoke alarm and carbon monoxide detectors battery replacement |
| Hard wired doorbells | Repairs to your own electrical appliances |
Heating
| Repairs you can claim for: | Repairs you cannot claim for: |
| Gas central heating system break downs including boilers and radiators | Maintenance (servicing) of your heating system, cookers and fires by qualified engineers |
| Electrical storage heating and immersion heaters | Bleeding radiators |
| Water systems | |
| Gas or electric fires fitted by Citizen and not gifted to you | |
| Cleaning and clearing air vents and fans | |
| Water leaks from your heating system |
Water
| Repairs you can claim for: | Repairs you cannot claim for: |
| Leaking pipework | Drain and wastepipe blockages |
| Repairs to storage tanks and water cylinders | Clearance of leaves and rubbish from gutters and external gully grids |
| Shared drain blockages in flats & maisonettes | All external taps |
| Cracked or collapsed drains that are not the responsibility of the water or sewage company | |
| Gutter repair/replacement |
