Our teams

Business transformation

The business transformation team supports the rest of the organisation with projects to improve how we deliver our services for customers.

Typical roles include business analyst and project manager.

Caretakers

Our team of caretakers provides a valuable service to customers living in our general needs flats and sheltered schemes. As well as ensuring communal areas are clean and tidy and kept clear of obstructions, the team is a valuable link between customers in the community and the neighbourhood team. Typical roles include neighbourhood caretaker.

Compliance operatives

The compliance operatives are responsible for making sure that our customers are living in safe homes. They undertake gas servicing; electrical testing and inspections; fire checks and legionella flushing; testing of fire alarms, emergency lighting and other communal services; asbestos removal/remedial works and more.

Typical roles include compliance technician, multi-skilled operative, asbestos operative, gas engineer and electrician.

Customer support and planners

The customer support team is the first point of contact for all our customers, whether on the telephone, in reception or online via enquiries from our website and Facebook page. The team deals with a wide variety of enquiries about everything from housing applications to rent accounts and neighbourhood matters. They work closely with the planners, who co-ordinate our repairs service for customers.

Typical roles include customer support adviser, complaint resolution co-ordinator and planner.

Development

Our development team co-ordinates and leads our new-build housing projects, to provide new, affordable homes. We build homes mainly in Wiltshire, Somerset and Bath and North East Somerset. We look to develop in towns and villages within one hour’s travelling time from Trowbridge. We are currently building around 200 homes per year.

Typical roles include project manager, sales advisor and development programme co-ordinator.

Electrical team

This team carries out electrical upgrades and inspections at Selwood Housing properties. The team carry out an electrical installation condition report for all our homes and install new efficient electric heating, as part of our upgrades programme.

Electricians are typically recruited for this team.

Finance

The finance team has a wide variety of functions. On top of typical day-to-day financial management, they set budgets, prepare annual statutory accounts and complete tax administration. They also make returns to various regulatory bodies, train people in the use of our accounting system and deal with issues relating to the organisation’s insurance polices.
Typical roles include finance clerk, assistant accountant and finance team leader.

Gas team

The gas team undertake gas installations as part of our planned work programme, supporting boiler upgrades and fuel switches as part of upgrading heating systems in our homes. They also cover Selwood Housing’s cyclical gas servicing programme to ensure a valid landlord’s gas safety record has been completed for all Selwood Housing properties.

Gas engineers are typically recruited for this team.

Health, safety and facilities

Our health, safety and facilities team-work to ensure the safety of our employees, customers and the general public. They are involved in all aspects of health and safety from training and setting processes to investigating accidents when they occur.

Typical roles include health and safety coordinator and facilities manager.

Human resources

The human resources and learning & development team advise and assist in the management and support of staff at Selwood Housing. Whether they’re acting as in-house experts on everything HR related, ensuring we meet and exceed statutory requirements or promoting equality and diversity, they make Selwood Housing a great place to work. From recruitment and training to developing policies, payroll operations to employee relations, they’re fully committed to our people.

Typical roles include HR adviser and IT trainer.

IT

The IT team is responsible for ensuring Selwood Housing has the information technology required to complete jobs efficiently. They ensure all databases and processes work effectively using a wide range of technologies and devices.

Typical roles include support analyst, applications and solutions analyst.

Income and lettings

The aim of the income team is to maximise our income by monitoring rent accounts and assisting customers with their rent management. They also recover debts from former tenants and leaseholders and sometimes appear in court for possession and civil actions. They work closely with local councils, other money advice services and credit unions. The team is also responsible for land sales, the right to buy and right to acquire.

The lettings team allocate all our homes, working with different council’s choice-based lettings services, Homes4Wiltshire, Homefinder Somerset or Homesearch B&NES.

Typical roles include account manager, lettings administrator and lettings supervisor.

Involvement and communities

Our I&C team leads on customer involvement and community engagement across Selwood Housing, ensuring that customer feedback directly influences our service delivery.

Typical roles include customer involvement and community engagement facilitator and community engagement business support.

Kitchen and bathroom team

This team installs brand-new kitchens and bathrooms within older Selwood Housing properties on a rolling schedule.

Typical roles include multi-trade operative, plumber, plasterer, decorator and customer liaison officer.

Marketing and communications

Our marketing and communications team are the people who make sure everyone knows just how much we’re doing. They manage our brand and make sure we keep in touch with staff, customers, board members and stakeholders through a variety of media, including the website, social media and e-newsletters.

Typical roles include digital and social marketing executive and marketing executive.

Neighbourhoods team

Our neighbourhoods team is responsible for the management of our tenancies and estates to ensure they are great places to live. They help to tackle the causes of antisocial behaviour, undertake neighbourhood improvements, ensure our neighbourhoods and properties are clean and tidy and promote customer involvement. The team works closely with other agencies such as the police and local councils.

Typical roles include neighbourhood assistant, neighbourhood manager, neighbourhood administrator and tenancy sustainment co-ordinator.

Operations administration

The administration teams support all our operational teams: compliance, programme improvements, kitchens and bathrooms, responsive repairs and voids.

Typical roles include administrator, property administrator and operations co-ordinator.

Procurement

The procurement team is responsible for advising on how best to buy the goods and services that Selwood Housing use, in line with Public Procurement Regulations 2015. We help budget holders get the best value for money when they make a purchase.  We can also advise on how best to manage contracts, contractors and suppliers.

Typical roles include head of procurement and procurement business partners.

Programme improvements

Our programme improvements team make sure that all the work planned for our properties is delivered on time, cost effectively, safely and to a high standard.

Typical roles include estates contract surveyor and property surveyor.

Property (assets)

The assets team carries out regular surveys of all our homes to make sure we have an accurate record of their condition, what building work they will need and when. They also carry out financial and sustainability assessments to make sure that our properties are economically viable and sustainable over the long term.

Typical roles include property surveyor, asset co-ordinator and asset manager.

Property (compliance)

The compliance team is responsible for making sure our customers are living in safe homes. They deliver works by using internal and external contractors to ensure our property components are compliant and serviced in line with regulatory, statutory and best practice requirements.

Typical roles include property surveyor, contracts and operations performance manager and contracts manager.

Response and voids

The responsive repairs team attend around 650 repair appointments in our customers’ homes every week! Our voids team undertake repairs and refurbishments to homes after one tenant has moved out and before a new customer moves in.

Typical roles include general building operative, roofer, labourer, plumber, electrician, plasterer, decorator, multi-skilled operative and repairs surveyor.

Supported housing

Supported housing are responsible for the delivery of Selwood Housing’s landlord service for supported housing. This covers sheltered schemes and linked properties close by, care homes and supported living schemes. Typical roles include supported housing advisor and sheltered housing co-ordinator.