We produce a customer annual report so that our customers can easily review our performance and the money we spend.
The customer annual report includes information on a variety of areas such as repairs, neighbourhoods and customer service, and features results from recent satisfaction surveys.
Customer Annual Report 2023-24
Download(6.73 MB)
Looking ahead
Looking ahead, we have some ambitious and exciting plans over the next few years as our transformation project takes shape. This transformation will see us create and deliver our next generation of housing services as we improve further, becoming even easier for our customers to do business with.
We will continue to work towards improving the energy efficiency of our homes, in line with the UK’s target of net-zero carbon by 2050.
Previous customer annual reports
2022-2023
Customer Annual Report 2022-23
Download(5.76 MB)
2021-2022
Customer Annual Report 2021-2022
Download(907.02 KB)
