We produce a customer annual report so that our customers can easily review our performance and the money we spend. This covers the financial year from April 2022 to March 2023. It is published online in September and all our customers receive a copy by email or printed version by post.
The customer annual report includes information on a variety of areas such as repairs, neighbourhoods and customer service, and features results from recent satisfaction surveys.
Looking ahead, we have some ambitious and exciting plans over the next few years as our transformation project takes shape. This transformation will see us create and deliver our next generation of housing services as we improve further, becoming even easier for our customers to do business with.
We will continue to work towards improving the energy efficiency of our homes, in line with the UK's target of net-zero carbon by 2050.
Are you following us on Instagram yet? We're keen to provide our customers more places for them to stay in touch with us, where they feel most comfortable. We hope you'll join us there!
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Absolutely amazing somewhere else u can ignore us!!!
I don't have the Instagram app, and have no intention of getting it - ever.
It's the perfect time to get in to your garden and spruce it up for the summer months and we've got you covered with our top tips and advice…
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Our Stronger Communities Fund is a grant scheme aimed at improving the lives of our customers and the communities where they live. Trowbridge Future, a local charity, recently relocated to a new home in the shires shopping centre with support from the funding we provide. The new venue has a lot more space, including a private booth for appointments, comfy sofas, craft provision, and a new much-needed office for staff.
The current application window for the Stronger Communities Fund closes on the 31st July and further details can be found on our website: ecs.page.link/voeYM
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