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Our scrutiny team
Scrutiny service reviews Scrutiny team review - beginning of a tenancy Scrutiny team review - communications within the complaints process Scrutiny team review - customer communications Scrutiny team review - damp and mould Scrutiny team review - ELS Scrutiny team review - ending of tenancy Scrutiny team review - voids
Scrutiny team review – communications within the complaints process
Complaints process

Complaints process

Scrutiny team review

Review of communications within the complaints process

We know that the way we handle communications within the complaints process is very important to our customers. The scrutiny team's key areas of interest for this review were:

  • how communications are managed within the complaints process
  • to understand the outcome of this process with customers who make a complaint
  • to assess the quality and quantity of that communication with regard to customer expectations.

The reporting from this 2020-21 review can be found under scrutiny team reports.

Our scrutiny team

Scrutiny team reports

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Selwood Housing
12 hours ago
Selwood Housing

👋 Looking for a rewarding career?
Join Selwood Housing! We offer fantastic benefits including comprehensive training, health support, flexible working, 27 days of annual leave plus Bank Holidays, volunteering leave, and a solid pension plan. Be part of a team that values your growth and well-being. Find our latest careers opportunities here: ecs.page.link/LtFSY ... See MoreSee Less

👋 Looking for a rewarding career? Join Selwood Housing! We offer fantastic benefits including comprehensive training, health support, flexible working, 27 days of annual leave plus Bank Holidays, volunteering leave, and a solid pension plan. Be part of a team that values your growth and well-being. Find our latest careers opportunities here: https://ecs.page.link/LtFSY
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Selwood Housing
2 days ago
Selwood Housing

Are you following us on Instagram yet? We're keen to provide our customers more places for them to stay in touch with us, where they feel most comfortable. We hope you'll join us there! ... See MoreSee Less

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2 CommentsComment on Facebook

Absolutely amazing somewhere else u can ignore us!!!

I don't have the Instagram app, and have no intention of getting it - ever.

Selwood Housing
5 days ago
Selwood Housing

It's the perfect time to get in to your garden and spruce it up for the summer months and we've got you covered with our top tips and advice… ... See MoreSee Less

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Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739372. All rights reserved.

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