Five customers joined us at a focus group to better understand tenancy fraud and how it impacts housing associations and the people who are in most need.
Following a presentation, we asked for their feedback, opinions, and suggestions to enable us to review and revise our current tenancy fraud policy.
| You said | We did |
|---|---|
| You were not aware that tenancy fraud is an issue. Communities have become less familiar. Tenancy fraud is not always visible. | We will discuss options with our marketing and communications team to raise awareness of tenancy fraud. |
| Reluctance to report for fear of repercussions. Would be willing to report low scale fraud, i.e. not dangerous criminal activity. | We will advise that all reports of tenancy fraud are treated confidentially. This has been referred to our marketing and communications team for website review. |
| More information on types of tenancy fraud would be helpful. A list of FAQs would be useful. | A FAQ sheet will be compiled and added to the website page. Agreed |
| There should be a link to the Policy both in the FAQs and on the introduction to the Reporting Form | We have asked for a link to the policy to be set up on the main web page. To be approved and updated |
| Use plain English to explain terms used when referring to tenancy fraud e.g. succession, right to remain, counter-tenancy approach. | Clear explanations will be included in the policy. Agreed |
| The policy needs a clearer explanation around the cost implication to Selwood Housing. | Clear details will be included in the policy. Agreed |
| Tenancy fraud is not easy to find on the website as the page has a different title. There needs to be consistency with the policy and website. | The website title will be changed to Tenancy Fraud in October 2024. Agreed |
| I understand Procedure is an entirely separate thing but perhaps a brief outline somewhere as to how Selwood will go forward with a report? | A brief explanation will be included in the updated policy. Agreed |
| The use of a powerful image on the website page would give a strong message. The image used in the presentation was very powerful. | The image used in the presentation has been added to the current website page. The marketing and communications team will review the main image in October 2024. Agreed |
Revised tenancy fraud policy to follow.
Here's a snapshot of our 2023/24 ESG achievements, as detailed in our annual report here: ecs.page.link/SdX6h
We join a growing number of housing providers in adopting the principles of the Sustainability Reporting Standard for Social Housing, aligning it to our business process and key strategies like development and asset management. We believe it will provide direction and transparency in our achievement of key sustainability targets like EPC C by 2030 and net carbon zero by 2050.
2 CommentsComment on Facebook
Just had our bungalow upgraded with cavity wall, mold proofing, fachers, roof went from a D to a middle C the radiator especially the new one are set as low and it's a greenhouse, saved and going to save a fortune on heat this year thank to Sean Bowden, Nick White, Pete Knight and there team. Yes it's a hassle, yes it takes time, yes there is mess for while but we'll worth it, getting these jobs done helps with heating expenses and helps the environment so win win cannot praise it enough. Looking forward to the next stage and getting solor panels hopefully not in the to distant future. Now all selwood need to do is figure out car electric charging points and I think they'll be sorted. Upgrading the bungalow for us has been a game changer for that I can't thank Selwood enough.
Wish they would upgrade our Bungalow it costs a fortune to heat in the winter ☹️
We’re proud to say that in the last financial year, we distributed £22,835 to help our communities through our Stronger Communities Fund. 15 local projects were supported and included community gardens, local skate parks, youth centres and nurseries.
Take a look at what we have previously funded on our website, and help us spread the word – the current application window closes in 7 days time. ecs.page.link/BFFto
3 CommentsComment on Facebook
We are extremely grateful for your amazing support to our community baby and toddler group! Xx
Pity you didn't help.your tenants
Same old dribble from Selwood Housing here. What they don't understand is the amount of time we have all reached out for something and they don't listen.
Tuesday is the deadline for customers to contribute to our 2024 Customer conversation. We use the results of these three-yearly surveys to create effective and appropriate involvement opportunities for our customers. We will also share them with the rest of the organisation so that all of our services can continue to be developed with the customer in mind. We had a great response to our last all-customer survey. You can see the results and what we did with them here: ecs.page.link/Fxivi
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