Read more about scrutiny service reviews that have been completed and the scrutiny team's recommendations for improving our services for each.
2024
15 customers joined the scrutiny team to review our planned programme prioritisation and how we communicate this with our customers.
The workshops will form part of a wider review of Selwood Housing's asset management strategy.
More details to follow.
2023
The team took part in a one-day workshop along with our customers to review our policies and procedures in relation to damp and mould.
2022
Key achievements: Five out of seven recommendations were approved and have begun to be implemented. The scrutiny team carried out a number of research tasks which included analysing customer letters, interviewing Selwood Housing staff and customers, and researching our customer satisfaction statistics.
2021
Key achievements: All recommendations were taken on board within the review.
The team considered two major pieces of current Government and industry literature, The social housing white paper and Together with Tenants. New training such as autism awareness has been added to our learning and development programme at Selwood Housing, providing new skills to our staff.
2021
Key achievements: Scrutiny's first online survey to customers completed and achieved a great response rate. Three of four recommendations have been accepted by management and will be delivered in the action plan.
2020
Key achievements: six of seven scrutiny recommendations have been agreed, which reflect the highlights of the white paper. New policy and procedures are currently being implemented, which many recommendations tie into. A new customer complaints forum will also be added to the involvement opportunities in 2022.
2019
Key achievements: operational priorities and COVID-19 impacted the completion of this review. Many of the recommendations will form part of the property standards review which will be a part of our customer involvement programme in 2022.
2019
Key achievements: bereavement training has been given to neighbourhood and advanced customer service staff members.
We've published our customer annual report 2023-24 for customers to easily review our performance and highlights for the year. The report shares key facts and figures about services across Selwood Housing, including information about lettings and new affordable homes, and ways we've involved customers in shaping our services during the year. You can also see how we spend our money and where that income comes from.
Highlights during the period included progress in our energy efficiency improvements programme, encouraging results from our first year of reporting tenant satisfaction measures, and plenty of community involvement through our Priority Neighbourhoods projects and Stronger Communities fund.
We hope you find the report interesting! Let us know if you have any queries, or if there's information you'd like to see included in future reports. ecs.page.link/zx86R
1 CommentComment on Facebook
Should be interesting.
Here's a snapshot of our 2023/24 ESG achievements, as detailed in our annual report here: ecs.page.link/SdX6h
We join a growing number of housing providers in adopting the principles of the Sustainability Reporting Standard for Social Housing, aligning it to our business process and key strategies like development and asset management. We believe it will provide direction and transparency in our achievement of key sustainability targets like EPC C by 2030 and net carbon zero by 2050.
2 CommentsComment on Facebook
Just had our bungalow upgraded with cavity wall, mold proofing, fachers, roof went from a D to a middle C the radiator especially the new one are set as low and it's a greenhouse, saved and going to save a fortune on heat this year thank to Sean Bowden, Nick White, Pete Knight and there team. Yes it's a hassle, yes it takes time, yes there is mess for while but we'll worth it, getting these jobs done helps with heating expenses and helps the environment so win win cannot praise it enough. Looking forward to the next stage and getting solor panels hopefully not in the to distant future. Now all selwood need to do is figure out car electric charging points and I think they'll be sorted. Upgrading the bungalow for us has been a game changer for that I can't thank Selwood enough.
Wish they would upgrade our Bungalow it costs a fortune to heat in the winter ☹️
We’re proud to say that in the last financial year, we distributed £22,835 to help our communities through our Stronger Communities Fund. 15 local projects were supported and included community gardens, local skate parks, youth centres and nurseries.
Take a look at what we have previously funded on our website, and help us spread the word – the current application window closes in 7 days time. ecs.page.link/BFFto
3 CommentsComment on Facebook
We are extremely grateful for your amazing support to our community baby and toddler group! Xx
Same old dribble from Selwood Housing here. What they don't understand is the amount of time we have all reached out for something and they don't listen.
Pity you didn't help.your tenants
