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Customer communications

Scrutiny review

At Selwood Housing, we understand the importance of communicating with our customers. The scrutiny team have made recommendations on how to improve our customer communications across nearly all of their previous reviews.

The scrutiny team felt that now was a good time to review Selwood Housing's customer communications in order to add value to and improve our services.

The key objectives of this review were:

  • To understand the quality, volume and type of communications Selwood Housing sends to its customers
  • To work with Selwood Housing staff to establish how and why they send communications to customers
  • To consult and review the perceptions of a representative sample of customers

The scrutiny team report and management response are now available to view.

Used for the like, share, comment, and reaction icons
1 day ago
Selwood Housing

The whole team at Selwood Housing wishes our Team GB athletes the best of luck at this year's Summer Olympics.Paris 2024 2024 Olympic opening ceremony kicks off today at 20.24! Will you be watchin#SupportIsWhatMakesUsk#MakeAmazingHappenappen ... See MoreSee Less

1 CommentComment on Facebook

This is wonderful. Dreams come true after so much determination is shown. I also wish them a great experience and life changing moments. I am fully with you and congratulations on your personal achievements.

3 days ago
Selwood Housing

Join our focus groups and influence the services you use. Share your thoughts, improve your community, and get rewarded! No experience needed — just your passion to make a difference. ... See MoreSee Less

Join our focus groups and influence the services you use. Share your thoughts, improve your community, and get rewarded! No experience needed — just your passion to make a difference.
1 week ago
Selwood Housing

It's important our customers share their thoughts, opinions and ideas as this leads to better decision making, improved services and increased satisfaction. Here's what Hazel told us about her experience:
“I have enjoyed being part of the process and being in a group where my opinions and prior knowledge are treated with respect. It has been helpful to understand how decisions are made and policies formed”
... See MoreSee Less

Its important our customers share their thoughts, opinions and ideas as this leads to better decision making, improved services and increased satisfaction. Heres what Hazel told us about her experience:
“I have enjoyed being part of the process and being in a group where my opinions and prior knowledge are treated with respect. It has been helpful to understand how decisions are made and policies formed”
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