Thank you to all customers who have taken part, we value your input and views on how we run our services. Find out more about what our customers have helped with below.
May 2024
Domestic abuse can happen in any relationship within the home and family. At Selwood Housing, we make every effort to support customers who are experiencing domestic abuse. Our policy sets out our approach to dealing with domestic abuse and applies to all our customers and members of their household.
Seven customers took part in an online review to provide their valuable feedback and recommendations for our domestic abuse policy. They reviewed sections of the current policy and were asked to provide feedback on Selwood Housing's procedures for clear and understandable explanations.
March 2024
On rare occasions, we face complex situations where a customer’s behaviour towards Selwood Housing becomes difficult to deal with. As recommended by the Housing Ombudsman, we are creating a new policy to guide us and our customers in handling such situations.
The customer complaints forum and six customers who took part in our focus group reviewed the content for the policy and shared valuable feedback and recommendations.
All customers who are subscribed to the monthly Make a Difference newsletter have been invited to answer a few questions to complete the review.
February 2024
Five customers took part in an online review to provide their valuable feedback and recommendations for our tree policy.
They received a copy of the current policy and were asked to review Selwood Housing's procedures for clear and understandable explanations around the maintenance of trees located in gardens.
To complete the review, all customers who receive the monthly Make a Difference newsletter were asked to complete a short survey to ensure we have a wider representation of customer views.
September 2023
We invited seven customers to a focus group to provide valuable feedback and share their recommendations on how we communicate the process when reporting a repair.
We invited five customers to review Selwood Housing's customer equality, diversity and inclusion policy.
Five sections of the policy were selected, and our customers provided feedback and recommendations on clarity, simplicity and inclusivity.
We invited six customers to review our lettings policy and to comment on themes that had been presented to us over the previous 18 months: domestic abuse, direct lets and non-traditional households.
We invited five customers to take part in our pets and animals review.
Our customers were asked to examine our policy and guidance and then join us in focus groups to discuss how we might improve things.
