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Reporting back to you

Two women and a man looking at a performance reportWhat you think of our services matters a great deal to us.

Each year, we put together our annual report so you are able to hold us to account by looking at our performance and the money we spend.

 Below is a summary of our findings or you can read the full annual report for more information. This year it has been designed  specifically to appear in the Winter 2017 edition of working together magazine.

 

Find out how we're doing

You can see:

  • The results from our recent satisfaction surveys
  • How we are getting value for money for your rent
  • Where we're investing additional resources

See where we are doing well

We're doing well in the following areas:

  • The quality of our repairs service
  • Reducing the average time to let an empty property
  • Building lots of new homes
  • Helping tenants manage their money and keeping our arrears levels low.

See where we need to do better

Whilst we've made improvements since last year, we need to continue to do better in:

  • Supporting customers with anti-social behaviour
  • Making improvements to our estate inspections and planned maintenance programme

We monitor our performance closely and were already aware of our weaker areas. Much of the improvement work needed has already begun.

this page was last updated: 19/09/2017 13:23:00

 

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