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Our teams

Communications & marketing

Our communications & marketing team are the people who make sure everyone knows just how much we're doing. They manage our brand and make sure we keep in touch with staff, tenants, board members and stakeholders through a variety of media, including working together magazine - which is sent to all tenants and staff three times a year - and a range of events, leaflets and exhibition materials.

Typical roles include: communications executive, marketing executive and internal communications executive.

Customer services

The customer service team is the first point of contact for all our customers, both on the telephone, face-to-face in reception and online enquiries from our website and Facebook page. The aim of the customer service team is to deal with the enquiry as fully as possible, only passing the call on when necessary. The team deals with a variety of enquiries from requests for repairs to information on rent accounts, garages and neighbourhood matters. They also help with housing application enquiries. They manage the post in and out and have close contact with all other services.

Typical roles include: customer service team manager, customer service adviser.

Development

Our development team co-ordinates and leads our new housing projects. We build homes mainly in Wiltshire but are widening our service, having recently been approved as a main housing association provider in Somerset. We will continue to look to develop in towns and villages within one hour's travelling time of our office in Trowbridge. We are currently building over 130 homes per year and we hope to grow this to 200 a year by 2019.

Typical roles include: development director, technical projects manager, project manager, and development team administrator.

Health and safety

Our health and safety team work to ensure the safety of our staff, tenants and the general public. They are involved in all aspects of health and safety from training and setting processes to investigating accidents when they occur.

Typical roles include: Head of health and safety, health and safety coordinator.

Finance

The finance department has a wide variety of functions. On top of typical day-to-day financial management, they set budgets, manage and reconcile monthly accounts, prepare annual statutory accounts and do the tax administration. They also cover cash flow and treasury management, make returns to various regulatory bodies, train people in the use of our accounting system and deal with issues relating to the organisation's insurance policies. Our finance team works across the whole Selwood Housing Group.

Typical roles include: head of finance, finance team manager, finance business partner, finance apprentice.

Human resources & development

The human resources & development team advises and assists in the management and support of our strong team. Whether they're acting as in-house experts on everything HR related, ensuring we meet and exceed statutory requirements or promoting equality and diversity, they make Selwood Housing Group a great place to work. From recruitment and training to developing policies, payroll operations to employee relations, they're fully committed to our people.

Typical roles include: Group people director, human resources adviser, assistant human resources adviser, learning & development adviser.

ICT

The ICT team are responsible for ensuring Selwood Housing Group have the information technology required to complete jobs efficiently. They ensure all databases and processes work affectively using a wide range of technologies and devices.

Typical roles include: Head of ICT, systems analyst, ICT apprentice, ICT engagement coordinator

Income and money advice

The aim of the income and money advice team is to maximise our income by monitoring rent accounts and assisting tenants by finding ways to make their rent payments and improving their ability to pay. They're trained in giving advice on a range of services from benefits to debt management. They also recover debts from former tenants and leaseholders. They appear in court for possession and civil actions.

They work closely with local councils, other money advice services and credit unions. The team is also responsible for land sales, the right to buy and right to acquire.

Typical roles include: head of inclusion, payments adviser, money matters adviser, payments administrator, property legal adviser

Independent living service

The independent living service aims to promote and empower independent living within the community across Wiltshire & the surrounding areas. Working with adults who have support needs such as learning difficulties, physical disabilities, mental health, older people & younger people. The team runs our Selwood Lifeline service and works closely with Wiltshire Council and a number of specialist organisations that provide care and support services in our many sheltered, independent living and care homes.

Typical roles include: head of independent living, mental health support, telecare co-ordinator, team admin support, Selwood Lifeline technicians.

Neighbourhood services

Our neighbourhood services team is responsible for the management of our tenancies, properties and estates to ensure our neighbourhoods are great places to live. The team allocates all our homes, tackles the causes of antisocial behaviour, undertakes neighbourhood improvements, ensures our neighbourhoods and properties are clean and tidy and promotes tenant involvement. The team works closely with our other teams, tenant & resident associations and other agencies (such as the police and local councils) that run services in our neighbourhoods.

Typical roles include: Lettings coordinator, Money advisor, tenancy sustainment coordinator, neighbourhood manager, administrator, group housing director, neighbourhood services manager, income and money advice manager and neighbourhood lettings manager.


Procurement

This department drives a culture of value for money throughout our organisation. The team provides advice and support for the purchase of goods and services used ensuring that we comply with legislation and best practice. This team is our environmental champion. The team is also responsible for our facilities and office management, ensuring the team have all the office facilities they need to complete their job successfully.

Typical roles include: head of procurement, facilities manager.

Property Services

The property services team work on our planned improvement services. They carry out our planned maintenance works such as cyclical repairs and gas servicing. They also work to ensure that our tenant’s properties are as energy efficient as possible and the tenants are able to run their homes in a cost effective way.

Typical roles include: Energy coordinator, planned maintenance administrator, property surveyor.

Silcoa

We have a dedicated organisation committed to the repairs and improvements of our properties. The Silcoa team is made up of a group of dedicated individuals who all work towards improving our homes. The operatives work out in our customers' homes whilst being supported by a team of administrators, call handlers and supervisors.

Typical roles include: operative, supervisor, call handler and administrators.

The Learning Curve

The Learning Curve is an established training charity that is part of Selwood Housing Group. They provide accessible learning and guidance to enable local people to progress in work and life, including tailored courses to meet the needs of tenants and colleagues across Selwood Housing Group.

Typical roles include: Professional teaching and advisory staff, support roles including administration, marketing and IT, Delivery manager, Community learning coordinator, HR & central services manager, CEO, trustee and volunteer. 

this page was last updated: 03/09/2015 13:58:00

 

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